Book of Asmodeus

Refund Policy

Guarantee, termination of the Agreement and return policy

We have a 14 days “no quibble returns guarantee”. We hope You will be pleased with Your purchase. Should You wish to return anything bought from Us, We will be happy to refund or exchange a Product provided it is in fully resalable condition. Fully resalable condition shall mean that the Product is unused, in perfect condition and in its original undamaged packaging with all materials (manual etc.). We reserve the right to withhold the refund of payment until the Product/s is/are returned. You will be solely responsible for any costs related to the return of the Product back to us, the Product should be sent to the address provided by info@bookofasmodeus.com

Please note that You are entitled to terminate this Agreement if You so wish, provided that You exercise Your right no later than fourteen (14) days after the day on which You received the Product or last of the ordered Products. You can terminate the Agreement by notifying Us via e-mail on info@bookofasmodeus.com You should state Your Order number and name/s and amount/s of the Product/s and return the Product/s within fourteen (14) days after placing notice of termination. The Agreement shall be considered terminated when the Product/s is/are returned. The return of goods shall be at Your risk. Your only cost upon termination within the deadline shall be the charges of returning the Product to Us. We will refund Your payment within fourteen (14) days following return of the Product. If You miss the deadlines, You lose the right to terminate the Agreement without reasonable cause. If You return the Product within the deadline for termination without cause, such return shall be deemed as termination of the Agreement.

You are fully responsible for any deterioration in or diminished value of the Product resulting from Your handling of the Product (weather by Your action or omission) other than what is necessary to establish the nature, characteristics and functioning of the Product.

If We find that the Product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the Product, or deduct up to 20% of the original selling price from the refund amount. Where the returned Product was from a pack of bundled Products the Products will be refunded at 25% off its normal list price.

If Your return brings Your order total below the threshold for free or discounted delivery, You will be charged the full delivery cost for the remaining Products. We reserve the right to retain PayPal refunds where the refund is not through our fault.

Please note that Your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

  • Goods made to Your specification  
  • Downloadable software as these cannot be returned  
  • Goods ordered especially for You from a third party supplier. 

Please bear in mind that You can only use Your right according to this Section “Guarantee, termination of the Agreement and return policy” when the Product is not in any way damaged. In case of damages to the Product, Section “Damaged Products” and the rights stated therein shall apply.

Other than stated in this Section, we offer no other guarantees or post purchase assistance.

Damaged Products

Products are presumed to be in conformity with the Agreement if they: (a) comply with the Product Description; (b) are fit for the purposes for which goods of the same type are normally used; (c) show the quality and performance which are normal in Products of the same type and which You can reasonably expect, given the nature of the Product and taking into account any public statements on the specific characteristics, particularly in advertising or on labeling.

We shall be liable for any lack of conformity which exists at the time when the Product was delivered to You. In the case of a lack of conformity, You must notify us immediately, but not later than within two (2) months after such finding, by e-mail on info@bookofasmodeus.com. You should clearly state reasons for non-conformance, Your Order number, picture or the video of the Product if possible, and return the Product to Us only after Our confirmation. The address for product return is provided to you via email once we confirm the damage on the product.  If the non-conformance was not caused by Your acts or omissions, We shall repair or replace the Product free of charge, unless this is impossible or disproportionate. You can either terminate the Agreement and We will refund the purchase price or We can mutually agree on a reduction in the price. You are not entitled to have the Agreement rescinded if the lack of conformity is minor.

The right in this Section will not be applicable if You (or any third party under Your control) have caused non conformity of the Product by Your actions or omissions or if non conformity has appeared after two (2) years from the delivery.

If You find a damaged Product please inspect the packaging to determine whether it was damaged in transit. If this is the case please e-mail us within 48 hours, it is important that You keep the packaging in which We sent it to You, and it is helpful if You can send us a photograph and/or video of the damage to the item and the packaging. Your rights shall be as stated in Section “Damaged products”.

Other than stated in this Section, we offer no other guarantees or post purchase assistance.

Cancellations

If You refuse to pay any fees due, the Agreement shall be automatically deemed terminated by Us. If You elect to refuse to accept the package, we will exercise the option (where applicable) to cancel the shipment and terminate the Agreement.

If there are any costs associated with the return of the shipment to Us, it will be Your responsibility to pay these charges (that will include but not be limited to any duties and taxes owed, storage fees charged by the customs office where the shipment is being held, brokerage, shipping, handling and restocking fees etc.), except as otherwise provided in Section “Guarantee, termination of the Agreement and return policy”.

We reserve the right not to accept your termination of the Contract of Your Pre-Order of the Product if the reason for termination is delayed shipping of the Product due to Covid-19 pandemic.

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